Why Reading Our Terms & Conditions Matters

At Tembo Cleaning Services, we believe in being open, transparent, and fair. That’s why we encourage all of our clients to take a few minutes to read through our Terms and Conditions. They’re not there to catch you out or hide small print – quite the opposite. They exist to make sure you know exactly what to expect from us, and what we need from you in return.

Transparency, Not Surprises

Nobody likes hidden costs or unexpected rules. Our Terms and Conditions are written to remove that uncertainty. By setting everything out clearly, we can build trust and make sure your experience with us is smooth, professional, and consistent.

Why We Ask for 30 Days’ Notice

One of the clauses we highlight most often is our 30-day notice period for cancellations. We understand that circumstances change, and sometimes cleaning services are no longer needed. However, as an employer, we have a responsibility to our staff. When a client cancels suddenly, it can take time to find alternative work for that team member. The notice period gives us the breathing space we need to support our cleaners, protect their hours, and continue paying them fairly.

Think of it like other industries: gyms often require notice to cancel memberships, nurseries and childcare providers usually ask for a month’s notice if you no longer need a place, and rental agreements build in notice periods to protect both landlord and tenant. Our policy works in much the same way – ensuring stability and fairness for everyone involved.

Fair Practice for Both Sides

We know 30 days can feel like a long time, which is why we always aim to be flexible where we can. Sometimes clients choose to use their notice period for a final deep clean, or preparation work if a property is going on the market. This way, the service remains valuable, and our staff don’t lose vital income.

By understanding and respecting these terms, you’re not just supporting our business – you’re supporting real people who rely on regular, stable work.

Building Trust from the Start

Our goal is simple: to provide reliable, high-quality cleaning solutions that genuinely make a difference in your life. Reading and agreeing to our Terms and Conditions means we start on the same page, with everything clear and transparent from the outset.

We want you to feel confident in choosing us, knowing that our policies are there to protect both our clients and our team – ensuring fairness, reliability, and peace of mind.