Privacy Policy

Tembo Cleaning Services Ltd

Last updated: 18/09/2025

At Tembo Cleaning Services Ltd, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and store your information in line with the UK General Data Protection Regulation (UK GDPR).

1. Who we are

Tembo Cleaning Services Ltd (“we”, “our”, “us”) provides domestic, commercial, end-of-tenancy, holiday let, hoarding support, and specialist cleaning services.

Company name: Tembo Cleaning Services Ltd
Email: hello@tembocleaning.co.uk
Phone: 01794 331400

We act as the “data controller” of your personal data.

2. Information we collect

We may collect the following information when you use our services or contact us:

Name, address, and contact details (phone number, email address).
Information about your property relevant to carrying out cleaning services.
Payment details (processed securely via third-party providers).
Any communications you send to us (emails, messages, forms).
Job application details if you apply to work with us.

3. How we use your information

We use your personal data to:

Provide and manage cleaning services you request.
Handle enquiries, bookings, and payments.
Communicate with you about your service.
Manage our business operations (scheduling, staff allocation, accounts).
Meet legal, tax, and insurance obligations.

4. Sharing your information

We do not sell or share your data for marketing purposes.
We may share your data only with trusted third parties, such as:

Secure payment providers.
Software platforms we use for scheduling, invoicing, and communications.
Legal, insurance, or regulatory authorities if required by law.

All third parties are required to keep your information safe.

5. How we store your data

Your information is stored securely using password-protected systems.
We only keep your data for as long as necessary to provide services or meet legal requirements.
When no longer needed, data is securely deleted.

6. Your rights

Under UK GDPR, you have the right to:

Access the data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (where legally possible).
Restrict or object to how we process your data.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at hello@tembocleaning.co.uk.

7. Cookies

Our website uses cookies to improve your experience and monitor site traffic. Please see our [Cookie Policy] for details.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

📧 Contact us:
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@tembocleaning.co.uk
Phone: 01794 331400

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